Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@liliduro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
If you wish to exchange one bought item for another one, you can place a new order for that one once your return request is accepted, such that you can get your new item with the least amount of time.

Refunds
We will notify you when we have received and inspected your return, and let you know if your refund was approved or not. If yes, your refund will be automatically returned to your original payment method. Please be aware that it may take a week for your bank or credit card company to process and post the refund.