Shipping Policy
COVID-19 DELAY:
Dear Valued Customer,
we are so sorry that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. During the special time, international shipping may take up to 3-6 weeks.
We apologize for the inconvenience caused. And we really appreciate your patience, understanding and forgiveness.
Sales Tax
State sales tax is added to California resident orders.
Please submit your California Resale Certificate Form to be Tax Exempt and email us with a copy of your seller’s permit.
Shipping Cut-Off Time
When orders are placed before 9:00 A.M. PST, will be shipped out on the same day and order after will be shipped out following business days. Orders will not be processed on the weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping
When you place an order, shipping rates will be estimated during checkout. After the total weight of your complete order has been confirmed, the shipping charge will be adjusted. For any reason we might upgrade the method of shipping without prior consent if the order qualifies for a faster method of shipping. For example shipping via FedEx Ground to NY from CA will take 4~5 business days but if your order qualifies for the upgraded shipping to USPS Priority Mail to be delivered within 2-3 business days we will upgrade you without prior notice. We take this action so the products can be delivered to our customers within the shortest period of time after the order is placed.
Import duties, taxes, and charges are not included in the item price or shipping charges. Buyer’s responsibility for these charges. These charges are normally collected by shipping company or when you pick up the item.
***We DO NOT take responsibility of lost package or late delivery by carrier.
***Please make sure to provide the correct shipping address when placing your order.
Order Change
You may request a change to your order as long as your order is still in process. Please call or e-mail during business hour to change your order. Once your order has been shipped, you cannot change your order.
Return
Most items are returnable but item Has to be in Original/New condition as received.
We will cover the cost of the return shipping costs if the return is a result of our error or a defective item.
All claims, including non-defective item returns, must be made within three (3) days after receipt of goods.
If the product needs to be returned by any chance, you Must return items within 5 days from receipt of goods for a refund or store credit.
Customer is responsible for shipping both ways under all circumstances. All shipping and handling fees are NON-REFUNDABLE.
Damaged or Defective Item
Due to the quantity of items purchased there may be a 1-2% defective item rate. We cannot accept returns for the items falling into the 1-2% defective rate category.
For the Damaged Product, please take TWO pictures of the damaged products and send it to us via e-mail (monica@topfeelgroup.com). One picture must be a detailed picture of the damaged part along with the style number. The other picture must be a whole shot of item. Upon receiving the picture of the damaged goods, we will issue a refund.